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 What is TSTT wireless broadband?
TSTT wireless broadband is a new 3G mobile internet service. It uses CDMA2000 1xEV-DO technology to provide broadband access to the internet. Because it uses a mobile wireless technology, there is no need for telephone lines and TSTT wireless broadband can be used wherever there is EV-DO coverage. Broadband internet access allows customers to enjoy internet speeds at 6 to 12 times faster than normal 56Kbps dial-up modems. TSTT wireless broadband can be used for emailing, internet browsing and corporate VPN access.
What is EV-DO?
EV-DO is a third generation (3G) wireless technology used to provide broadband access to the internet. EV-DO is based on a CDMA2000 network infrastructure and is inherently more secure than most wireless data systems in widespread use today because of the CDMA technology. EV-DO is an evolution of the CDMA2000 1xRTT data standard and stands for Evolution-Data Optimized. EV-DO is an asymmetric technology because it provides faster download speeds to the user than upload speeds from the user to the internet. This makes EV-DO an ideal broadband solution for mobile users be they corporate, residential or students.
How fast is it?
TSTT wireless broadband uses the EV-DO Revision 0 standard. This allows a maximum download speed of 2.4Mbps and upload speed of 153.6Kbps.
The exact speed that a user experiences is heavily dependent on (1) the signal strength received, (2) the number of simultaneous users in the cell site and (3) whether user is stationary or moving. High signal strength, low number of users and being stationary yield higher connection speeds. There is no minimum speed defined for the service. On average EV-DO users will experience a download speed of 400 to 700Kbps.
What is required for TSTT wireless broadband service?
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To use TSTT wireless broadband you require:
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- Windows 2000 or XP
- 166 MHz or greater Pentium-based processor
- 32MB RAM
- 14 MB of free hard drive space
- CD-ROM drive
- PCMCIA Type II card slot or
- Express card slot or
- USB Type A slot
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- Mac OS X
- 667 MHz or greater Power PC processor
- 128 MB RAM
- 100 MB of free hard drive space
- CD-ROM drive
- Express card slot or
- USB Type A slot
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What are the benefits of TSTT wireless broadband?
Mobility
- Use the service wherever you want – at work, at home, at leisure, on the campus, on the road
- NO phone line is needed
- Wide coverage area
Speed
- NO lengthy log-on
- High download speed averaging between 400 and 700Kbps
Flexibility
- Access to a wide variety of applications – corporate, educational, entertainment, news
- Choice of EV-DO device to meet your computer type
Cost Savings
Can TSTT wireless broadband be used for fixed service?
TSTT's wireless broadband is primarily targeted to mobile users. TSTT wireless broadband cannot be used in connection with server devices or host computer applications, other systems that drive continuous heavy traffic or data sessions or as a substitute for ADSL, private lines or dedicated data connections.
Do I need a username and password to connect to TSTT wireless broadband?
A username and password is required to connect to TSTT wireless broadband. However, these are programmed into the EV-DO device and users of Windows notebooks and Ethernet computers do not need to enter this information to connect to the service. Users of macintosh computers will need to enter the information. This is obtained from your customer service representative when you register for TSTT wireless broadband.
Can I use my existing NetXpress dial-up or HSIA username and password?
No. TSTT wireless broadband is separate and apart from the NetXpress and HSIA services, therefore usernames and passwords are specific to each service.
What about my e-mail? Will I have to change my e-mail address?
TSTT wireless broadband subscribers are allowed up to 8 free mailbox accounts. However, a customer with an existing TSTT e-mail address can also access this mailbox using his TSTT wireless broadband service. If you are migrating from NetXpress dial up service, you can ask for your NetXpress e-mail address to be used as your TSTT wireless broadband e-mail account.
How many IP addresses do I get?
TSTT wireless broadband provides one (1) dynamic IP address. Static addresses are not sold with the service.
Can I host my own servers?
No. Static IP addresses are not sold with TSTT wireless broadband and therefore the service cannot be used to host servers on the internet.
Can I use an ISP other than TSTT?
No. All TSTT wireless broadband customers are offered a bundled package that includes an internet connection and services from TSTT.
What about Internet security? Do I need firewall protection?
Yes. All Internet users are at risk from internet hackers. TSTT wireless broadband customers are responsible for their own internet security including the installation of their own firewall.
Who will install the EV-DO device?
Customers are responsible for the installation of their EV-DO device. TSTT will provide installation guides. TSTT wireless broadband does not have an installation charge.
Can I purchase an EV-DO device from a private vendor?
No. Only EV-DO devices supplied by TSTT can be used for TSTT wireless broadband.
What do I do if my TSTT wireless broadband is not working?
If a customer experiences problem with his TSTT wireless broadband, he should first check:
- To ensure that the EV-DO device is correctly installed.
- Whether his EV-DO device shows any signal strength. If there is no signal strength he should move to an area with signal strength.
- If after checking on the above factors, the problem remains unsolved, please call the internet help desk on 824-TSTT for assistance to resolve the problem
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